Privacy Policy

1. Who We Are

Costa Rica Property Insider is a buyer-focused real-estate and relocation resource serving Costa Rica’s Guanacaste region and beyond. This policy applies to crpropertyinsider.com and the forms, calculators, quizzes, and lead-capture tools we operate.

2. Information We Collect

Information you provide

• Contact details — name, email address, and phone/WhatsApp number when you submit a form, request the Insider Bundle, book a consultation, or contact us.
• Preferences & goals — the answers you give in our interactive tools (e.g., area-match quiz, cost-of-living calculator), such as budget range, timeline, household size, and the areas or property types that interest you.
• Messages — any information you include when you write to us by email, WhatsApp, SMS, or our forms.

Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed, referring URLs, and approximate location.
• Cookies and similar technologies, including analytics and advertising identifiers (see Section 5).
• Consent & submission records — when you submit a form we log records to evidence your consent and request, including the consent language shown, a consent timestamp and version, the page and source URL, your IP address and browser/user-agent, and your communication preferences (including SMS, WhatsApp, and marketing opt-ins).

Information from third parties

We may receive information from advertising and analytics providers, and from the professionals we work with, to help us respond to your inquiry and improve our services.

3. How We Use Your Information

• To respond to your inquiries and provide the guidance, resources, and Insider Bundle you request.
• To connect you with the right local expert and, where relevant, a licensed professional to assist with your buying, investing, retirement, or relocation goals.
• To send you resources, market updates, and marketing communications where you have opted in (you can unsubscribe at any time).
• To operate, secure, analyze, and improve our website and tools.
• To respond efficiently — some communications may be handled or drafted by automated systems or AI assistants before being reviewed or continued by a member of our team.
• To comply with legal obligations and enforce our terms.

4. How We Share Information

We do not sell your personal information. We share it only as follows:

• Service providers who act on our behalf — for example our customer-relationship-management (CRM) platform, and email, SMS, hosting, and analytics providers — who are permitted to use the information only to provide services to us.
• Providers who help service your request — when you ask for assistance, request the Insider Bundle, complete the concierge application, or submit an inquiry, we may share your details with the licensed professionals, concierge providers, and relevant local vendors in our network — for example attorneys, builders, property managers, schools, healthcare, insurance, and residency specialists — so they can assist you.
• Legal & safety — when required by law, regulation, legal process, or to protect rights, property, or safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets.
• With your consent — for any other purpose disclosed to you.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality, analytics (for example, to understand how visitors use the site), and advertising (for example, to measure and improve ad campaigns and show relevant ads). You can control cookies through your browser settings, and you may opt out of certain advertising cookies through your device or browser controls and industry opt-out tools. For details, see our Cookie Policy.

6. Text Messages & WhatsApp

If you provide a phone number and opt in, we may contact you by SMS or WhatsApp about your inquiry, consultations, and resources. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Opting out of messages will not affect your other communications with us.

When you submit a form on this website and check the consent box, you agree to our Terms of Service and this Privacy Policy and expressly consent to be contacted by Costa Rica Property Insider via phone calls, text messages, WhatsApp messages, and email at the contact information you provide. You consent to receive recurring automated marketing and informational communications, which may be sent using an automatic telephone dialing system, prerecorded voice, or artificial intelligence. Consent is not a condition of any purchase. Message frequency varies; message and data rates may apply. You may opt out of text messages at any time by replying STOP, and of emails via the unsubscribe link. We retain records of your consent (including the language shown, timestamp, version, and source) for compliance. See our SMS & WhatsApp Terms.

7. Data Retention

We keep personal information for as long as needed to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to opt out of marketing, and to opt out of certain data sharing or targeted advertising. Residents of California (CCPA/CPRA) and the EEA/UK (GDPR) may have additional rights, including the right to lodge a complaint with a supervisory authority. To exercise any right, contact us using the details in Section 14. We will not discriminate against you for exercising your rights. California residents can find more in our California Privacy Rights notice and may use our Do Not Sell or Share My Personal Information page.

10. International Users

We operate in Costa Rica and the United States, and your information may be processed in either country and by our service providers elsewhere. By using the site, you understand your information may be transferred to and processed in countries whose data-protection laws may differ from those in your country.

11. Children’s Privacy

Our site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

12. Third-Party Links

Our site may link to third-party websites (for example, third-party listing pages). We are not responsible for the privacy practices of those sites; please review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes may be communicated by additional notice.

14. Contact Us

Questions about this policy or your information? Contact us at info@crpropertyinsider.com or .